Frequently Asked Questions

All orders are processed within 1 – 2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. national holidays. During high-volume periods (sales, holidays, product launches), processing may take an additional 1 – 2 business days. You will receive a shipping confirmation email with a tracking number once your order ships.

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Orders are processed within 1-2 business days after payment is confirmed. After processing, tracked standard delivery is estimated at 7-14 business days.

During high-volume periods or carrier delays, delivery can take longer. If your order has not arrived within 30 business days from the date it shipped, contact us and we will review a refund or reshipment.

We ship to the United States and international countries. Shipping is $10.99 per order where checkout accepts the destination.

Orders are processed within 1-2 business days, and tracked standard delivery is estimated at 7-14 business days after processing.

The final carrier can vary by destination and fulfillment handoff. Every shipped order receives tracking by email once the package leaves fulfillment.

We ship to the United States and international countries. Shipping is $10.99 per order where checkout accepts the destination. We do not currently ship to U.S. military bases (APO/FPO addresses).

Once your order ships, you will receive an email with your tracking number. You can also check your order status anytime at tylercloset.com/track-order. Please allow 2 – 3 days after shipment for tracking information to update.

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected] or call (+1) 914-214-1275. We respond within 24 hours on business days and will investigate with the carrier.

If tracking shows “delivered” but you haven’t received your package, first check with neighbors, your building reception, or safe spots around your property. If still unresolved, contact the carrier directly with your tracking number, and then reach out to us if the issue persists.

If your order has not been delivered within 30 business days from the date it shipped, we will issue a full refund or reship the order — your choice.

Yes, you may cancel your order within 2 hours of placing it. After this window, your order may already be in processing and cannot be cancelled.

A cancellation fee of 10% of your total order value applies to all cancellations to cover payment processing and administrative costs.

To cancel, email [email protected] or call (+1) 914-214-1275 within 2 hours of placing your order. Include your order number in the message. Once an order has been dispatched, it cannot be cancelled — you would need to follow the return process instead.

View full Refund & Returns Policy

We can only make changes to your order if it has not yet entered processing. Contact us as soon as possible at [email protected] with your order number and the changes you need.

For address changes: we can update the shipping address only before the order has been dispatched. Once shipped, address changes are no longer possible.

For size changes: if the order hasn’t been processed yet, we may be able to update it. If it has already shipped, you would need to follow the return process after delivery and place a new order for the correct size.

You may request a return within 30 days of your order being delivered. The delivery date is determined by the tracking confirmation from the carrier or fulfillment partner assigned to your order. After 30 days, the order is considered accepted and we are unable to process a return or issue a refund.

View full Refund & Returns Policy

Step 1: Email [email protected] with your order number, the reason for the return, and clear photos showing the issue.

Step 2: Our team will review your request and respond within 24 hours on business days. If approved, we’ll send you the return address and instructions.

Step 3: Ship the item back using a traceable shipping method and send us the tracking number.

Step 4: Once we receive and inspect the item, your refund will be processed.

Important: Do not return items without prior email authorization. We cannot guarantee refunds for unauthorized returns.

Once the returned item is received and inspected, approved refunds are issued to the original payment method within 10–15 business days. Your bank or card provider may take additional time to post the funds.

If you have questions about your refund status, contact us at [email protected].

Customers are responsible for all return shipping costs. The cost of return shipping is not included in your refund. We recommend using a traceable and insured shipping method, as Tyler Closet is not responsible for return packages lost or damaged in transit.

Exchanges are handled on a case-by-case basis. If you received an item in the wrong size or color and would like to exchange it, please contact us at [email protected] with your order number and what you’d like instead.

Our team will check availability and let you know within 24 hours on business days whether an exchange is possible. If the item is out of stock, we’ll process a standard return and refund instead.

We accept payments through PayPal, which also allows you to pay with credit or debit cards. During checkout, you’ll be redirected to PayPal’s secure payment page to complete your transaction.

Yes. We use advanced SSL encryption to protect your data during checkout and follow PCI compliance standards. Your payment information is processed securely through PayPal — we never store your credit card details on our servers. We also never rent, sell, or share your personal information with third parties.

View our Privacy Policy

Tyler Closet does not collect sales tax on orders. For international orders, any applicable import duties or taxes are determined and collected by your local customs authority — not by Tyler Closet.